FAQ

OUR CANDLES

Are your candles clean?

Yes! All of our candles are vegan, cruelty-free, phthalate-free, and paraben-free. We use sustainably sourced wood for our wicks and use an all natural soy coconut wax blend for a clean burn. 🏡 ❤️ 😌

How fragrant are your candles? 

We have a range of subtle and potent scents in our candles so there's something for everyone. However, we love feedback! Let us know if you think our candle fragrance is too weak or strong. We want to ensure you can enjoy and make the most of your candles ❤️

How do I burn my candle safely? 

Please refer to our Candle Care page for tips on how to burn and care for your candle responsibly. 

ORDERS

Can I change or cancel my order?

Please email us at hello@findsakoon.com within 24 hours of placing your order to change or cancel your order.

Can I send my order as a gift?

Absolutely ❤️ Please include a note you'd like us to handwrite for your recipient. We'll soon be offering gift boxing services as well. 

Do you offer gift cards?

Digital gift cards can be purchased under our "Shop All" section. 

Do you offer wholesale opportunities or reduced pricing for bulk orders?

Yep! Email us at wholesale@findsakoon.com for inquiries. 

SHIPPING

Where do you ship?

Worldwide 🏡 ❤️ 😌

Do you offer free shipping?

We currently offer free shipping on orders over $50. 

Do you offer rush shipping options?

Yes, your options will be available at checkout. 

How long will it take to get my order?

Order processing time is 1-3 days and shipping typically takes 2-5 days. 

What if my tracking info doesn't show any updates?

Due to Covid-19, shipment updates may be delayed. Please email us if your tracking info does not update, or you do not receive your order within 1-2 business days of your shipment notification. 

RETURNS/EXCHANGES 

Can I return my order? 

If your item arrived defective please reach out to us - we'll refund you and send out a replacement immediately. If you aren't satisfied with your candle, we are happy to accept unused candles in their original condition and packaging within 7 days of receiving your order. Please note buyer must bear return shipping costs.

Can I exchange my candle for another? 

If you aren't satisfied with your candle, we are happy exchange your candle for another you may like. to accept unused candles in their original condition and packaging within 7 days of receiving your order. Please note buyer must bear return shipping costs.

OTHER

Do you have collaboration or partnership programs? 

Yes! Please email us at hello@findsakoon.com if you're interested in collaborating or partnering with us. 

Press inquiries - hello@findsakoon.com